The account manager role exists to delight and retain our customers through excellent communication and producing measurable results.
With a strong grasp of digital marketing, you’ll ensure our internal team is working to deliver the results we promised.
Working together with the CEO, you will continually fine-tune and improve our team’s results and bring new strategies to our customers.
Responsible For: Great Communication, Customer Retention, and Demonstrating Measurable Results
Communicates weekly with customers
Reports monthly on results
Sets up and attends periodic strategy sessions with customer and CEO
Manages internal team for the delivery of results with guidance and input from the CEO
Works with CEO on our internal projects
25-30 Hours Per Week
Pay $20 – $30 per hour
Available Monday to Friday 9 am – 3 pm EST
Bonuses based on company profit and retention
Future opportunities: Full-time role, assistant account manager to help you, more pay, salary pay, and profit bonuses
Services Offered You’re not responsible for doing the actual work; you’re responsible for managing the delivery and customer communication for the accounts you manage.
Our Delivery Team The delivery team does the actual work for our accounts.
You’re responsible for holding them accountable for the results we promised the customer. For example, did our social media specialists create and publish the content calendar? Is the paid ads report ready from our ads specialist?
The delivery team consists of:
Two web developers
One web designer
Two paid ad specialists
One social media specialist
One marketing assistant
One SEO specialist
Internal – Slack messaging and Zoom video
Customers – Email, Phone, and Zoom
Pop quiz time: Attention to detail is essential; please include the answer to the math problem 15+2 in your response to this job.
Internal Tools and Communication
Zoom for video calls
Slack for messaging
Freshdesk for support tickets
Asana for project management
This position requires a solid high-level understanding of the following:
Social Media Platforms (Facebook, Instagram, LinkedIn)
Online Marketing Metrics
Emails – Open Rate, Click Rate
Paid Ads – Leads and Conversions from form fills and phone calls
Google Analytics – Website traffic, sources, and conversions
Social Media – Content Calendar, Social Posts, Email Marketing, Website Blogs